Since 2017, the UD Trucks Resident Engineer program has been devoted to maximizing the quality and durability of UD branded trucks across different markets. Eight UD Trucks specialists, each with vast experience in product development accumulated over several years, are currently assigned as a Resident Engineer in one of three countries - Japan, South Africa and Australia.
Their job is to identify and report on issues that may lead to quality issues with the Quon in Japan and Quon, Quester, Croner and Kuzer in overseas markets. The program has also helped improve the overall skills at Gemba, allowing defects to be addressed quickly and effectively.
Hiroyuki Saiki, in charge of UD Trucks production quality and Resident Engineer for two years, said, "It’s been about four years since the launch of new Quon, and we can now very effectively anticipate the durability issues that might arise due to high mileage and wear and tear on parts."
With the success of the Resident Engineer program, it is expanding in scope to include private dealer activities in Japan. In addition, the program is becoming more diverse and global, with members joining from Australia in 2019 and South Africa in 2020. Australia covers Quon and Croner while South Africa covers all UD Trucks products.
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UD Trucks is a leading Japanese commercial vehicle solutions provider, active in more than 60 countries on all continents. Since its inception in 1935, the company has been an innovation leader with a clear vision to provide the trucks and services the world needs today.
The company is committed to go the extra mile for smart logistics with the most dependable solutions for demanding customers. To best support across applications and geographies, UD Trucks offers a full range of heavy duty trucks - Quon and Quester, medium duty trucks - Condor and Croner, and light duty trucks - Kazet and Kuzer, as well as associated operational and financial services.
UD Trucks is a proud member of the Isuzu Group with 36,856 employees (as of March 2021).