Takahiro Sasaki’s gemba is the manufacturing floor at the Ageo factory. He is in charge of equipment maintenance. The number of certificates and awards he has won bear witness to his gemba spirit.
Sasaki, however, doesn’t see his job as simply keeping the machines running; he sees much further down the line: “I want to improve the safety and quality of our work so that we deliver quality products and services to our customers.” This sense of responsibility motivates him to go the extra mile in his gemba everyday.
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