“No matter where I am, whether in Japan or overseas, I pledge sincerity to our customers,” says Katsuyuki Iwamaru, the Group Manager and General Manager of Sankyu trucking department. Serving customers with down-to-earth humbleness is at the heart of Sankyu’s philosophy.
Today the parent company, Sankyu Inc., has a 20-billion yen operating income, employs more than 30,000 people and is listed on both the Tokyo and Fukuoka stock exchanges. Its logistics arm is the third largest transportation company in Japan with 40 branches, while 40 other offices give it a presence overseas, mainly in China and South East Asia.
When Sankyu started adding UD trucks to its fleet, it discovered that UD Trucks shares the same philosophies and traits. The two companies follow similar business principles that have cemented their long-term partnership.
“At Sankyu, it’s our company policy to do our best to provide extra services,” explains Shunichi Naito, a senior managing director at Sankyu Transport Tokyo. “If we see our customers getting into trouble, we do everything to rescue them even if it goes beyond what we have contracted.” They get the same considerate treatment from UD Trucks too.
