Running against time, gemba spirit at UD workshops


“My gemba is the workshop at our customer service center. I always
try to keep it in mind to provide fast and precise service to the
customers. When a broken truck comes in and the customer is
waiting, we are battling against time to put it back on the road.
We work to maximize uptime for the trucks.”

Shinichiro Fukuda
Mechanic at UD Trucks Yokohama Customer Center

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