Alligator Logistics runs 43 prime movers, including 26 UD trucks, making it a medium-sized trucking company by Singapore standards. It is a trucking company story typical of Singapore, a place long defined by trade and the exchange of goods. With the support from UD Trucks, the company – the one of Singapore’s most trusted transporter is navigating uncertain times in the city-state.
Talking to Loh, this becomes a theme: A single-minded focus on client requirements. “There are only so many clients you can take care of properly,” Loh says. “We could tell them the sky’s limit but it’s more important to do the job properly. There’s a lot of business knowhow involved.” Provide a service that meets a client’s requirements and they will call again.
“We need to have a feel for the market but you can’t do too much about it. We’ve proven our reliability in terms of service over and over again. That’s what we need to keep doing,” Loh says. “You’ve just got to stay relevant, keep your equipment relevant. That’s why we’ve grown even though the market is down.”
Our senior mechanics take pride in their work; I continue to learn a lot from them. They have taught me how to improve efficiently such as customizing tools individually and are always there to give me good advice. My senior colleagues are close to me in age, so we can talk about both work and personal matters.
Every day, the fleet of Quons makes hundreds of runs back and forth from the port to customers all over the island. The 4x2 trucks, with their tighter turning circle, fuel efficiency and prized ESCOT transmission, make Tan’s job much easier. “Having the automatic, it standardizes the way drivers handle the trucks. It makes them drive properly,” he says. “With a manual truck operating in a metro environment like Singapore, you’re looking at a clutch change after six months. Our oldest automatic Quon is three years, and we haven’t had to do a clutch change on any of them.”
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