Gemba story: maintenance technician
I really enjoy working on projects as part of a united team, collaborating between different departments and i feel proud every time I identify and resolve problems int he workshop.
Why did you choose to work in the truck industry?
My father worked in the construction industry and I was interested in trucks and vehicles that transported building materials. To some extent, I guess I chose UD because I wanted to work in the same industry as my family.
Which part of your job do you enjoy the most?
I really enjoy working on projects as part of a united team, collaborating between different departments. We guarantee the maintenance of the machines so as to minimize breakdowns, this means working with various departments to find a rapid solution.
What is your gemba?
In my field, gemba is the uncompromising craftsmanship that requires responsibility and excellent execution.
How do you go the extra mile in your gemba?
I enrolled in the electronic category in the World Skills Olympics three years after joining UD. I took various training courses to prepare for the competition. As a result, I won a prize in a national competition, and this encouraged me to continue to improve myself and perfect my maintenance skills.
When do you feel most proud working for UD Trucks?
I feel proud every time I identify and resolve new problems in the workshop. This helps to build trust with our customers and I value that.